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Show HN: AI-Powered SLA Breach Predictor for Jira (Open Source, Python)

Hacker News - AI
Jul 6, 2025 19:53
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Summary

An open-source, Python-based AI tool has been released to help JIRA support teams predict and prevent SLA breaches by analyzing historical ticket data and identifying high-risk cases. The tool features visualization dashboards and a lightweight classification model tailored to real-world support scenarios, aiming to automate proactive SLA management without heavy enterprise solutions. This project highlights the growing trend of accessible, AI-driven tools for operational efficiency in support engineering.

Hi HN I just released an open-source tool that helps support teams using JIRA to proactively manage ticket SLAs and predict potential breaches before they occur. It uses Python + AI to analyze historical JIRA data, learn ticket resolution trends, and identify high-risk tickets likely to breach SLA. The tool also includes visualization dashboards and a lightweight classification model trained on real-world support patterns. Repo: GitHub – SLA Breach Predictor for JIRA Why I built this: I worked in support engineering and often saw teams overwhelmed with manual tracking and reactive firefighting. This project aims to give them smart, automated foresight without relying on heavy enterprise tools. Would love feedback, suggestions, or even collaboration! Thanks — Arooj Comments URL: https://news.ycombinator.com/item?id=44483511 Points: 1 # Comments: 0
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