Back to News

A million customer conversations with AI agents yielded this surprising lesson

ZDNet - Artificial Intelligence
Jul 8, 2025 02:00
1 views
aibusinessenterprisetechnology

Summary

Salesforce analyzed a million customer interactions with AI agents and identified three best practices for organizations: clearly define AI’s role, ensure seamless human handoffs, and continuously monitor AI performance. These recommendations highlight the importance of thoughtful integration and oversight to maximize AI’s effectiveness in customer service. The findings underscore that successful AI deployment requires both strategic planning and ongoing human involvement.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.
Read Full ArticleMore News

Related Articles

5 Best AI Search Engines

Analytics InsightJul 8

The article reviews the top five AI-powered search engines, highlighting their advanced capabilities in understanding natural language queries and delivering more relevant, context-aware results compared to traditional search engines. It emphasizes how these tools are reshaping information retrieval and setting new standards for user experience in the AI field.

IBM AI Mainframe Powers World’s Financial Transactions: Q&A

AI BusinessJul 8

IBM’s AI-powered mainframe uses a dual-accelerator approach to help regulated industries, such as finance, efficiently extract insights from unstructured data. This innovation enhances data processing capabilities while maintaining compliance, highlighting AI’s growing role in supporting critical, large-scale financial transactions. The development signals a significant step in integrating advanced AI into secure, high-performance computing environments.

AI for Humanity?

Hacker News - AIJul 8

The article "AI for Humanity?" explores the ethical and societal implications of artificial intelligence, questioning whether current AI development truly serves human interests. It highlights concerns about bias, transparency, and the need for inclusive governance to ensure AI benefits society as a whole. The piece underscores the importance of aligning AI progress with broader human values and public good.