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Reimagining Customer Experiences with AI-Driven Conversations – with Leaders from Cognigy and Commerce Bank

Emerj - AI Research
Jul 9, 2025 19:32
Riya Pahuja
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Summary

The article discusses how AI-driven conversational platforms, such as those developed by Cognigy, are transforming customer experiences by automating repetitive administrative tasks, thereby reducing employee burnout across industries like healthcare and banking. Leaders from Cognigy and Commerce Bank highlight the potential of these AI solutions to improve efficiency, streamline operations, and enhance both employee and customer satisfaction, signaling a broader trend toward AI adoption in customer service.

This article is sponsored by Cognigy and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page. Repetitive administrative tasks remain a significant source of employee burnout across various industries. In healthcare, as Microsoft’s Will Guyman […]
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