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Intercom's three lessons for creating a sustainable AI advantage

Hacker News - AI
Jul 31, 2025 00:02
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Summary

Intercom shares three key lessons for building a lasting AI advantage: deeply integrating AI into core products, continuously iterating based on user feedback, and investing in proprietary data. These strategies highlight the importance of differentiation and adaptability for companies seeking to maintain a competitive edge in the rapidly evolving AI landscape.

Article URL: https://openai.com/index/intercom/ Comments URL: https://news.ycombinator.com/item?id=44740970 Points: 1 # Comments: 0
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